About our Training Modules

You and your organization are unique. That’s why our approach to training is unique. We have created a series of training modules that are adaptable to your needs and the needs of your employees. You might prefer an intense two- or three-day training workshop. Or you might prefer shorter, more compact programs, ranging from ninety minutes to four hours in length. Perhaps your employees need to brush up on casual dress in the workplace or could benefit from some pointers on dealing with conflict.

No matter the challenge, we can help you combine modules to create a customized program that addresses the concerns and challenges you encounter in your organization in a way that supports your company’s mission, vision, and values.

Just CLICK on the icon next to the program of your choice below for additional information:

Assert Yourself to The Top	Just Seconds to Lift-Off: Mastering a Memorable First Impression
Be Better at Casual: Professional and Comfortable at Work	Keep 'em Coming Back for More: Winning Customers for Life
Conquer the Second Biggest Fear: Mastering Presentation Skills	Savy Self-Promotion
Do You Hear What I Hear, Effective Listening Techniques	Set Your Stage for Success: Mastering a Polished and Professional Image
Eat, Drink, and Impress	Stop the Meeting Madness
Fake It Untill You Make It: Master Your Self	Teams at Work
Handling People with Dignity, Tact and Skill	The Business of Doing Business
Hello, and Now What?: Connecting and Establishing Rapport with Others	United We Stand, Divided We Can't Stand Each Other: How to Win at Conflict
Just Good Business Sense: Mastering Business Etiquette	Win, Place, and Show at the Social Game

ASSERT YOURSELF TO THE TOP

Communicating effectively and maintaining a positive attitude in the workplace are powerful tools that can enhance even the most brilliant technical competence. These skills can be learned. We’ll show you how our history defines our communication. We’ll help you make an assessment of your communication style and show you why assertive communication beats passive and aggressive communication techniques every time. This program will help you make an effective request, decline with dignity, set and communicate boundaries, and become more efficient at delegating. Assertive communication has its consequences—and they promise to pay off well in your organization.

BE BETTER AT CASUAL: PROFESSIONAL AND COMFORTABLE AT WORK

This module focuses on appropriate business casual attire. We’ll review the industry trends and examine your company’s image and dress code. We’ll provide you with overall appearance and dress guidelines to help create an impressive impression for your organization.

CONQUER THE SECOND BIGGEST FEAR: MASTERING PRESENTATION SKILLS

Becoming a skilled presenter takes time, training, practice, and patience. In this workshop, you’ll learn the basics of what it takes to make a presentation effective, deliver it with confidence, incorporate humor, use props, and express vocal enthusiasm. You’ll also learn how to connect with the audience and close your presentation with some first-hand practice.

DO YOU HEAR WHAT I HEAR?: EFFECTIVE LISTENING TECHNIQUES

Do you hear what I hear? How many times have you left a meeting thinking you understood everything that happened only to find out that you missed a few key points? This module will help you become a better listener so that you may have a stronger career. We’ll test your listening skills; explain the difference between listening versus hearing, and the common factors that get in the way of listening. We’ll show you how to overcome distractions and master the laws of listening.

EAT, DRINK AND IMPRESS

Business entertaining is a talent that can positively affect a company’s bottom line. That’s why this course focuses on how to master the fine art of business entertainment—from invitations and RSVPs to menu selection and thank you notes. We’ll explain the roles of the host, the co-host, spouses, and guests at social functions. We’ll also look at restaurant etiquette and cocktail reception and more. When you finish this program, you will be prepared to entertain business colleagues with finesse to the advantage of your organization.

FAKE IT UNTIL YOU MAKE IT: MASTERING YOUR SELF

Studies have shown that a person’s self esteem is an important key to a winning job performance. This program starts by defining self-esteem and self-confidence and providing examples of an unhealthy self esteem. We’ll help you identify and develop areas of confidence and show you how to nurture your self-esteem. This module will also help you achieve balance and consistency in the four key areas of your life—all of which will help you develop a more positive attitude and take you on the road to employee of the year.

HANDLING PEOPLE WITH DIGNITY, TACT, AND SKILL

United we stand and divided we can’t stand each other. Sound like your workplace? We don’t have to like everyone we work with, but it helps to work well with everyone we work with. We’ll reveal the four choices you have in dealing people and the four principles for effective communication. Once you have completed this program, you’ll be able to identify difficult people in your workplace and have a deep understanding of how to work well with them—from better communication to giving and receiving constructive feedback.

HELLO, AND NOW WHAT?: CONNECTING AND ESTABLISHING RAPPORT WITH OTHERS

Communication is a wonderful thing…and it’s so important to good business. In this program, we’ll help you find ways to connect and establish rapport with colleagues in such a way that you will be more effective at your job. We’ll concentrate on approachability, shyness, first interactions, and active listening. We’ll even give you some guidelines for interacting with a new acquaintance and small talk do’s and taboos.

JUST GOOD BUSINESS SENSE: MASTERING BUSINESS ETIQUETTE

The ticket to acceptance and respect in the business world is good manners. That’s why this module will help you master etiquette in the workplace. We’ll talk about punctuality, introductions, handshaking, personal space, and touching. In addition, we’ll focus on professional demeanor, dining decorum, and telephone, fax, e-mail, and voice mail protocol. When you treat others with dignity and respect, they will treat you in the same fashion. And that’s just good business sense.

JUST SECONDS TO LIFT-OFF: MASTERING A MEMORABLE FIRST IMPRESSION

Learn about the key elements of image and making a first impression. We’ll give you tips on etiquette, appropriate business and business casual attire, and proper grooming and clothing maintenance. We’ll also discuss professional demeanor, relating to others, and self versus public perception.

KEEP 'EM COMING BACK FOR MORE: WINNING CUSTOMERS FOR LIFE

A workplace that demands high-quality service from each staff member breeds pride, professionalism, positive morale, commitment, and unity. It’s also a place that customers want to go. In this seminar, we’ll focus on how you can win customers for life by providing high-quality service. You’ll evaluate what your self-image communicates to customers and take steps toward merging your self and professional image. We’ll help you identify, understand, and empathize with customers and give you 10 sure-fire ways to wow your customers. Most importantly, we’ll provide you with suggestions on how to deal effectively with demanding, angry, or unreasonable customers.

SAVVY SELF PROMOTION

Successful business is about building, strengthening, and maintaining successful relationships. In this program, learn why clients choose to conduct business with you and how you can exceed client expectations. We’ll help you sharpen your personal marketing skills by teaching you how to identify, create, and target opportunities. We’ll discuss the advantages of networking and 10 ways to build and strengthen client relationships. We’ll also pinpoint methods of asking for business and why you may have not earned business in the past.

SET YOUR STAGE FOR SUCCESS: MASTERING A POLISHED AND
PROFESSIONAL IMAGE

A strong, positive self-image sets the stage for success…individual success, project success, and most importantly, company success. This seminar will help you find methods to build winning relationships in the workplace and deliver beyond the expected. We’ll show you the key elements of self-image, first impressions, and attitude. We’ll also touch on nonverbal communication and civility in the workplace as well as etiquette, appearance, and dress guidelines. You’ll leave this program understanding better than ever before that you are the company.

STOP THE MEETING MADNESS

Whether you are leading the meeting, preparing the agenda, attending an important client meeting, delegating responsibilities to your team, or giving a presentation, this module can help you be more effective. We’ll encourage you to question the meeting’s goal. You’ll also learn how to prepare yourself and others for the meeting as well as how to lead a productive meeting. Finally, we’ll wrap it up with meeting courtesies and etiquette.

TEAMS AT WORK

Working as a team can benefit both team members and the organizations in which they work. You’ll discover the secrets of fostering a “team-friendly” workplace environment and what makes a team effective. We’ll explain the difference between a group and a team and help you craft a team “constitution”—a set of guidelines all members are comfortable supporting.

THE BUSINESS OF DOING BUSINESS

While impolite behavior has always been a part of the business world, there is more and more evidence that incivility is not only on the rise, but has become the norm throughout our culture. And there is a tremendous cost to business, including the loss of clients, customers, and valuable employees, all of which translate into a profit loss. This workshop shares guidelines for preserving common courtesy in the workplace. We’ll examine the changing face of customer service over the years and how to build, strengthen, and maintain successful relationships in the workplace. We’ll also provide you with guidelines on the simple common courtesies, including cubicle, telephone, cell phone, e-mail, Internet, and FAX etiquette.

UNITED WE STAND, DIVIDED WE CAN'T STAND EACH OTHER: HOW TO WIN AT CONFLICT

Dealing with conflict is tough. Many times we prefer to ignore challenges and hope they go away. But confrontation doesn’t have to be negative. In fact, it’s through positive conflict resolution that relationships are restored and strengthened. This seminar demonstrates the powerful techniques for and outcomes of effective confrontation. We’ll guide you on methods of dealing with others and talk about the language of winners. More importantly, pointers on giving and receiving feedback, managing anger, and choosing win/win techniques are included in this workshop.

WIN, PLACE AND SHOW AT THE SOCIAL GAME

If you dread the thought of receiving invitations to business and social events, this seminar is for you. We’ll give you tips and tools to connect with others, show you how to handle awkward situations with ease, and how to be a memorable guest. Fostering client relationships and making small talk in an open and intriguing manner are what business and social events are all about.