Leadership Series
Accountability
Only organizations that can clearly identify, articulate, and execute their strategic goals are well-positioned to be able to build company-wide accountability. To effectively achieve these goals, you must measure and manage actual business performance against these goals in a highly coordinated manner. Accountability is normally viewed as being responsible-giving an explanation of your actions-to somebody for something. However, today's lesson is not about someone holding you accountable. It's about you holding yourself accountable. When you take 100 percent responsibility for holding yourself accountable, your performance will improve, your relationships will flourish, your market value will soar, people's respect for you will skyrocket, you will be a great example for others to follow, and your self-esteem will grow.
Business Ethics
A company's ethics will determine its reputation. Good business ethics are essential for the long-term success of an organization. Implementing an ethical program will foster a successful company culture and increase profitability. A company's ethics will have an influence on all levels of business. It will influence all who interact with the company including customers, employees, suppliers, competitors, etc. All of these groups will have an effect on the way a company's ethics are developed. Research has consistently demonstrated that when clear goals are associated with learning, it occurs more easily and rapidly. At the end of this workshop, participants should be able to: Define and understand ethics, understand the benefits of ethics, create strategies to implement ethics at work, recognize social and business responsibility, identify ethical and unethical behavior and learn how to make ethical decisions and lead with integrity.
Conquer the Second Biggest Fear - High Impact Presentations
Research shows that we would rather die than speak in public. Becoming a skilled presenter takes time, training, practice, and patience. In this workshop, you'll learn the basics of what it takes to make a presentation effective, deliver it with confidence, incorporate humor, use props, and express vocal enthusiasm. You'll also learn how to connect with the audience and close your presentation with some first-hand practice.
Developing Client Relationships - Leading to Results
Your clients are your business - so a key part of being successful is cultivating a healthy relationship with them. One thing is true for all employees: If we have any work, we have clients. And one of our most important roles is to maintain and enhance our relationship with them. Preserving those relationships can be good for referrals and future business, as well as making the time spent on the project more enjoyable and satisfying. This workshop will help guide you as you build, develop and maintain client relationships that will allow your business to thrive. Forward looking organizations understand that given the tools they need, employees can listening for new business opportunities and develop winning relationships that will produce outstanding results.
Management and Supervisory Skills
If you have people managing other people, management onboarding training is necessary for success. One of the biggest issues in business today is a lack of good managers. While the role is not difficult, it seems many technicians are promoted to the ranks of manager despite a lack of desire to be a manager and lack of management experience and skills. This is a recipe for disaster. This workshop will groom people into management roles that will yield many rewards, for you, your staff and your customers.
The Voice of Leadership: How Leaders Inspire, Influence and Achieve Results
It's a fact of organizational life: Leadership communication goes hand-in-hand with success--and the effective application of this skill is particularly essential in an uncertain economy when painful business decisions are made daily. No matter how compelling the vision or how brilliant the strategy, without leadership communication there is no execution. This fast-paced, results-oriented seminar is uniquely designed to strengthen your leadership communication skills. You'll learn practical techniques to shape your leadership messages, hone an authentic leadership voice and engage in powerful conversations that achieve results. Leaders will benefit by improving communication skills, build greater buy-in, trust and loyalty, demonstrate grace under fire and defuse tension, overcome resistance to change, motivate followers and inspire them to action and rally support in difficult situations.
Time Management
It comes as little surprise as recent studies reveal 85% of business coaching clients mention time management as their most frequently encountered challenge. It's one thing to think about how you spend your time at work; it's completely another to consider how every person in your company is spending their time, every day. Time management training most often begins with setting goals. These goals are recorded and may be broken down into a project, an action plan, or a simple task list. Activities are then rated based on urgency and importance, priorities assigned, and deadlines set. This process results in a plan with a task list or calendar of activities. Routine and recurring tasks are often given less focus to free time to work on tasks that contribute to important goals. This entire process is supported by a skill set that should include personal motivation, delegation skills, organization tools, and crisis management.
Professional Development Series
Be Better at Casual: Professional and Comfortable Dress in the Workplace
This module focuses on appropriate and inappropriate business casual attire. We'll review the industry trends and profiles and geographical dress standards. We will examine your company's image and dress code. We'll define the four categories of professional comfortable and provide a list of definite don'ts for your business environment. We'll also provide you with overall appearance and dress guidelines to help create an impressive impression for your organization.
Business Communication - Assert Yourself to the Top
Communicating effectively and maintaining a positive attitude in the workplace are powerful tools that can enhance even the most brilliant technical competence. These skills can be learned. We'll show you how our history defines our communication. We'll help you make an assessment of your communication style and show you why assertive communication beats passive and aggressive communication techniques every time. This program will help you make an effective request, decline with dignity, set and communicate boundaries, and become more efficient at delegating. Assertive communication has its consequences-and they promise to pay off well in your organization.
Business Etiquette
What ever happened to common sense? The ticket to acceptance and respect in the business world is good manners. That's why this module will help you master etiquette in the workplace. We'll talk about punctuality, introductions, handshaking, personal space, and touching. In addition, we'll focus on professional demeanor, dining decorum, and telephone, fax, e-mail, and voice mail protocol. When you treat others with dignity and respect, they will treat you in the same fashion. And that's just good business sense.
Business Networking
Networking...it isn't just for salespeople! Although for many people the word "networking" conjures up a cringe-inducing image of a pushy salesperson shoving a business card into every hand she can find, the reality is that networking is about serving as a resource-about giving, not taking-and it's essential for both individual and organizational success. In large organizations, being able to give a 30-second overview about what you do is as important internally as externally. Developing relationships with internal champions or sponsors can help determine whether a project succeeds or fails. You don't have to ban email, Facebook, or LinkedIn...and on the flip side, you don't have to require your employees to be social media mavens. Forward-looking organizations understand that the world is getting smaller, that technology is providing unprecedented opportunities for connection, and that giving their employees the tools and outlook they need to make those productive connections is a benefit to all parties involved.
Business Writing
Many experts estimate that as much as 90% of human communication comes from non-verbal clues such as voice inflection and body language. In business writing, however, you have only the words to get your meaning across, so the way the writer uses those words becomes more important. On-the-job writing matters-to your company, to your readers, and to you as a writer. From sales proposals to client emails to internal communications, your employees represent your organization every time they write an email or craft a document. Ineffective writing carries a host of inefficiencies such as time spent proofreading and re-writing along with risks such as conflict and misunderstandings, unhappy clients, lost opportunities, even legal liability. Whether an employee's written communication duties are primarily internal or primarily external, the desired end results are documents that are clear, well-organized, and effective.
Customer Onboarding
A workplace that demands high-quality service from each staff member breeds pride, professionalism, positive morale, commitment, and unity. It's also a place that customers want to go. In this seminar, we'll focus on how you can win customers for life by providing high-quality service. You'll evaluate what your self-image communicates to customers and take steps toward merging your self and professional image. We'll help you identify, understand, and empathize with customers and give you 10 surefire ways to wow your customers and keep 'em coming back for more--excellent service that is. Most importantly, we'll provide you with suggestions on how to deal effectively with demanding, angry, or unreasonable customers.
Do You Hear What I Hear?
Listen between the lines. How many times have you left a meeting thinking you understood everything that happened only to find out that you missed a few key points? This module will help you become a better listener so that you may have a stronger career. We'll test your listening skills; explain the difference between listening versus hearing, and the common factors that get in the way of listening. We'll show you how to overcome distractions and master the laws of listening.
Eat, Drink, and Impress - Dining Etiquette
Business entertaining is a talent that can positively affect a company's bottom line. That's why this course focuses on how to master the fine art of business entertainment-from barbecues to Crème Brule and from invitations and RSVPs to menu selection and thank you notes. We'll explain the roles of the host, the co-host, spouses, and guests at social functions. We'll also look at restaurant etiquette and cocktail reception and more. When you finish this program, you will be prepared to entertain business colleagues with finesse to the advantage of your organization.
Fake It Until You Make It: Master Your Self
Studies have shown that a person's self esteem is an important key to a winning job performance. This program starts by defining self-esteem and self-confidence and providing examples of an unhealthy self esteem. We'll help you identify and develop areas of confidence and show you how to nurture your self-esteem. This module will also help you achieve balance and consistency in the four key areas of your life-all of which will help you develop a more positive attitude and take you on the road to employee of the year.
Hello and Now What?
Communication is a wonderful thing...and it's so important to good business. In this program, we'll help you find ways to connect and establish rapport with colleagues and new clients in such a way that you will be more effective at your job. We'll concentrate on approachability, shyness, first interactions, and active listening. We'll even give you some guidelines for interacting with a new acquaintance and small talk do's and taboos.
Managing Multiple Personalities
United we stand and divided we can't stand each other. Sound like your workplace? We don't have to like everyone we work with, but it helps to work well with everyone we work with. We'll reveal the four choices you have in dealing people and the four principles for effective communication. Once you have completed this program, you'll be able to identify difficult people in your workplace and have a deep understanding of how to work well with them-from better communication to giving and receiving constructive feedback.
Mastering First Impressions
Learn about the three key elements of personal branding and the components of making a positive, lasting, memorable, and impactful first impression. We'll give you tips on etiquette, appropriate business and business casual attire, and proper grooming and clothing maintenance. We'll also discuss professional demeanor, relating to others and self-versus public perception.
Mixing and Matching Four Generations at Work
At work, generational differences can affect everything, including recruiting, building teams, dealing with change, motivating, managing, and maintaining and increasing productivity. Think of how generational differences, relative to how people communicate, might affect misunderstandings, high employee turnover, difficulty in attracting employees and gaining employee commitment. This workshop is designed to help employees work effectively and efficiently, to increase productivity and quality, one needs to understand generational characteristics and learn how to use them effectively in dealing with each individual.
Personal Branding - How to Stand Out
This workshop helps participants navigate the ins and outs of personal branding and personal marketing. Being likeable and memorable does not come naturally to every professional, and the advantage of a professional evaluation of one's personal branding skills can shed light on areas that need attention. This workshop helps build a strong personal brand by recognizing unique qualities that differentiate an individual from their colleagues and take ownership of their skills, talents and knowledge. Networking and showcasing your personal brand within your organization are discussed leading to new job opportunities and stability.
Savvy Self-Promotion
Successful business is about building, strengthening, and maintaining successful relationships. In this program, learn why clients choose to conduct business with you and how you can exceed client expectations. We'll help you sharpen your personal marketing skills by teaching you how to identify, create, and target opportunities. We'll discuss the advantages of networking and 10 ways to build and strengthen client relationships. We'll also pinpoint methods of asking for business and why you may have not earned business in the past.
Set Your Stage for Success
A strong, commanding, and positive self-image sets the stage for success...individual success, project success, and most importantly, company success. This seminar will help you find methods to build winning relationships in the workplace and deliver beyond the expected. We'll show you the key elements of self-image, first impressions, and attitude. We'll also elaborate on the strength of nonverbal communication and civility in the workplace as well as work and social etiquette, appearance, and dress guidelines. You'll leave this program understanding better than ever before that you are the company.
Social Media Etiquette
Social media communities are real relationships, real conversations, and as such, they should be treated like they are real. It's not about a me, myself, and I mentality. It's about the collective, the community, and the common good. As Facebook, Twitter and 24-hour BlackBerry access blur the lines between business and personal lives, managers and employees are struggling to develop new social norms to guide them through the ongoing evolution of communications technology. Generational differences in the approach to openness on the Internet will also be a factor in coming to common understandings of how and when it is appropriate to contact colleagues, superiors or clients. This workshop guides your organization to understand the new rules behind social media.
Stop the Meeting Madness
Whether you are leading the meeting, preparing the agenda, attending an important client meeting, delegating responsibilities to your team, or giving a presentation, this module can help you be more effective. We'll encourage you to question the meeting's goal. You'll also learn how to prepare yourself and others for the meeting as well as how to lead a productive meeting. Finally, we'll wrap it up with meeting courtesies and etiquette.
Teams at Work
Working as a team can benefit both team members and the organizations in which they work. You'll discover the secrets of fostering a "team-friendly" workplace environment and what makes a team effective. We'll show you how to evaluate your team's talents, use each team member's unique strengths, and empower and motivate your team to align with your company's goals. We'll explore building trust in teams and identify what breaks down trust. Finally, we will explain the difference between a group and a team and help you craft a team "constitution"-a set of guidelines all members are comfortable supporting.
The Business of Doing Business
While impolite behavior has always been a part of the business world, there is more and more evidence that incivility is not only on the rise, but has become the norm throughout our culture. And there is a tremendous cost to business, including the loss of clients, customers, and valuable employees, all of which translate into a profit loss. This workshop shares guidelines for preserving common courtesy in the workplace. We'll examine the changing face of customer service over the years and how to build, strengthen, and maintain successful relationships in the workplace. We'll also provide you with guidelines on the simple common courtesies, including cubicle, telephone, cell phone, e-mail, Internet, and FAX etiquette.
Touch Things Once: The Art of Stress-Free Productivity
If you are like most people, it happens daily. Your ambitious plans were sacrificed to a bottomless in-box, a stream of last minute must-attend meetings, your bosses minor crisis, endless details, letters, emails, phone calls and interruptions that leave you wondering if you will ever get caught up.
Wonder no more. You can get caught up and start getting ahead and even finishing your to-do list. Master the techniques of setting priorities, controlling your workday, working more efficiently, organizing your life and getting projects under control with this fun and informative workshop.
United We Stand, Divided We Can'
t Stand Each Other: How to Win at Conflict
Dealing with conflict is tough. Many times we prefer to ignore challenges and hope they go away. But confrontation doesn't have to be negative. In fact, it's through positive conflict resolution that relationships are restored and strengthened. This seminar demonstrates the powerful techniques for and outcomes of effective confrontation. We'll guide you on methods of dealing with others and talk about the language of winners. More importantly, pointers on giving and receiving feedback, managing anger, and choosing win/win techniques are included in this workshop.
Win, Place, and Show at the Social Game
If you dread the thought of receiving invitations to business and social events, this seminar is for you. We'll give you tips and tools to connect with others, show you how to handle awkward situations with ease, and how to be a memorable guest. What to do if you have forgotten someone's name and how to respond to inappropriate comments are also included. Fostering client relationships and making small talk in an open and intriguing manner are what business and social events are all about.
Work-Life Balance/Stress Management
It goes without saying that the state of the economy, mass layoffs, and ever-increasing demands on our employees' time create a perfect storm of stress. The negative impacts of stress can range from the physical to the mental and can have devastating impacts on both individuals and teams. Organizations are exploring a variety of resources they can offer to help weather the storm.
Many organizations are implementing (or re-vitalizing) their corporate wellness programs and benefits. Some are focusing on time management programs with the expectation that helping employees manage their overflowing inboxes and hectic work schedules will translate into reduced levels of stress and rising levels of control. Others are implementing enterprise-wide electronic organization and efficiency initiatives.
Whatever approach your organization takes, the key component is helping employees to understand that they can't have it all, and they can't do it all...at least not all at once. Work-life balance and stress management require the ability to identify the tasks competing for their time and energy, prioritize those tasks, budget time realistically, make choices accordingly, and then stick to the resulting action plan. It isn't easy, and it takes practice, but it can be done.
